Receptionist

Job Description

Job Title: Front of House & Admin Coordinator
Location: Harley Street, London
Contract Type: Full-time (40 hrs/week) / Part-time option (32 hrs/week)
Hours: Monday to Friday, 9am6pm + occasional Saturdays

About the Role
Were looking for a polished Front of House & Admin Coordinator to create exceptional first impressions and support daily operations within a luxury aesthetic and surgical setting.

Key Responsibilities:

• Welcome and check in clients warmly, creating a professional and comfortable environment

• Manage appointment schedules and patient communications seamlessly via phone, WhatsApp, and email

• Coordinate patient journeys, from pre-treatment instructions to post-treatment care

• Handle payments, consent forms, and aftercare packs

• Keep the reception area impeccable and aligned with luxury standards

• Support admin duties including stock management, deliveries, audits, and document compliance

• Assist with patient photography, online reviews, and CRM communications

Skills & Attributes:

• Outstanding interpersonal and communication skills

• Discreet, empathetic, and confident handling VIP patients

• Impeccable attention to detail and high standards of presentation

• Proactive, team-oriented, and solutions-focused

• Experience in clinical, aesthetic, or luxury hospitality settings preferred

Requirements:

• Confident using clinic software (e.g., Pabau, CRM/EMR systems)

• Proficiency in MS Office; photography experience a bonus

• Knowledge of CQC protocols or surgical practice is a plus

• Excellent written and spoken English; other languages a bonus

Benefits:

• Competitive salary from £32,000 + incentives, based on experience

• Staff discounts on treatments and products

• Ongoing training and CPD opportunities

• Central location in Harley Street, with a high-end working environment

Interested?
Email sabrina@consultingroom.co.uk or call 07734 203105 to discuss this opportunity further.

Apply now and step into a world where luxury and excellence meet in the aesthetics industry!